Return Policy

We are committed to delivering high-quality custom products. If a product is found to be defective due to manufacturing or printing errors (e.g., missing components, damaged products, incorrect printing), we will make it right by offering:

• Replacement - We will produce and ship replacement products at no additional cost
• Account Credit - We will issue a credit to your account for future orders

In most cases, we do not require the defective products to be returned. We will provide specific instructions on how to proceed based on your situation.

If you receive a product with defects or damage, please contact us within 72 hours of receipt by emailing info@beyondyourbranding.com with:

• Your order number
• Clear photos showing the defect or damage
• A brief description of the issue

A Customer Service Representative will review your claim and determine the best resolution. We aim to respond to all inquiries within one business day.

Once we review your claim and confirm a defect, we will provide instructions on how to proceed. In many cases, a physical return is not required—we may simply send replacements or issue credit.

If a return is necessary, we will arrange for UPS or FedEx pickup at your location. The package must be made available for pickup within 30 days, or the claim will be closed. If a defect is confirmed, return shipping costs may be reimbursed.

When a return is not needed, we may recommend donation, recycling, or disposal of the defective items.

Important: You must contact our support team before returning any products.

We operate through a network of decoration partners and fulfillment centers across North America, each with their own specific return procedures. Sending products back without prior authorization may result in:

• Products being donated, recycled, or discarded
• Inability to process credits or refunds
• Products being returned to the wrong facility

The best course of action is always to reach out to our support team first so we can provide proper instructions and ensure your issue is resolved efficiently.

We cannot issue credits or refunds for:

• Products returned without a return authorization or instructions
• Deliveries refused by the receiver

Ownership transfers at the time of shipment. Once your order has shipped, you are responsible for the products. If a delivery is refused, we cannot guarantee the products will be returned to us or be in sellable condition.

If a delivery is refused by mistake, please contact us immediately. We will do our best to help you recover the shipment and have it sent back out. However, additional shipping charges may apply, and we cannot guarantee the condition or availability of the products once they have been refused.

Due to variations in proofing and printing processes, final printed colors may differ slightly from digital proofs or screen displays. We are not responsible for minor color discrepancies.

Colors displayed on computer screens (RGB) will not always match printed colors (CMYK/Pantone/spot colors). This is due to the fundamental differences between how screens emit light and how inks are applied to physical materials.

For non print-quality conversions, we do our best to match proper values using Pantone conversions for spot and CMYK print colors, but exact matches are not guaranteed.

Customer-supplied proofs are not calibrated to our printing presses and may result in variations between your proof and the final product.

We are not responsible for errors in artwork provided by customers, including:

• Typos or spelling errors
• Incorrect dates or information
• Design flaws not caught before submission
• Low-quality or improperly formatted files
• Incorrect color conversions (e.g., RGB to CMYK/Pantone)

Please carefully review all proofs before approval. Once artwork is approved, we cannot accept returns or issue credits for customer-supplied errors.

Artwork Adjustments

To ensure the highest quality of the final product, our production team may make minor adjustments to customer artwork. This may include changes to line spacing to prevent spaces from filling in, or in the case of embroidery, adjusting font thickness to ensure text legibility. These adjustments are industry standard and necessary to deliver the best possible results.

Overruns and Underruns

Due to the nature of the production process, there may be a variance of +/-5% in the quantity of products delivered. This is considered an industry standard, and final invoices may be adjusted accordingly. While we always strive to ship the exact quantity ordered, requesting an exact quantity may require an additional charge.

Rush orders are non-refundable unless the carrier delivers a defective product or fails to deliver. Reprint turnaround times depend on production availability.

Please note that turnaround time begins upon written proof approval—verbal approvals are not accepted.

We always strive to meet your deadlines. However, during peak times such as holidays, carriers may not always deliver ground shipping orders on time. We recommend selecting expedited shipping options during these periods to ensure timely delivery.

Beyond Your Branding, LLC is not responsible for delays or failures in performance resulting from acts of God, such as natural disasters, pandemics, government restrictions, regional conflicts, or other circumstances beyond our control.

Due to the custom nature of our products, we cannot accept returns or issue credits for:

• Change of mind or buyer's remorse
• Incorrect artwork provided by customer
• Low-quality artwork files
• Minor color variations between proof and final product
• Quantity variances within +/-5%
• Late deliveries due to carrier delays or force majeure
• Products returned without authorization
• Refused deliveries