Return Policy

We are committed to delivering high quality custom products. If something is wrong with your order due to our production process or shipping, we will make it right.

Covered issues include:

• Manufacturing or decoration defects
• Incorrect or missing items compared to your approved proof or order
• Damage that occurs in transit

When a covered issue is confirmed, we will resolve it with:

• Replacement products produced and shipped at no additional cost, or
• Account credit, or
• A refund, at our discretion

In many cases we do not require defective items to be shipped back. We will provide specific instructions once we review your claim.

Because every product is custom made, we cannot accept returns or issue credits for:

• Change of mind after approval
• Incorrect artwork, text, dates, or information supplied by the customer
• Low resolution or improperly formatted artwork files
• Minor color variations between proofs and final printed items
• Quantity differences within plus or minus five percent of the ordered amount
• Delays caused by carriers, weather, or other events outside our control
• Products returned without prior authorization
• Deliveries refused by the receiver

Please review all proofs carefully before approval. Once you approve artwork, we produce exactly as approved.

If there is an issue with your order, please contact us within thirty calendar days of delivery.

Email: info@beyondyourbranding.com

Include:

• Your order number
• Clear photos that show the defect, damage, or issue
• A short description of what went wrong and how many units are affected

A Customer Service Representative will review your claim and respond as quickly as possible, usually within one business day.

After we review your claim, we will confirm whether the issue is covered under this policy and share next steps.

In many cases we will:

• Reprint and ship replacement products at no cost, or
• Issue an account credit, or
• Provide a refund when appropriate

If a physical return is needed, we will give you clear instructions and return details.

If we determine that a return is necessary, we will provide a prepaid label or arrange carrier pickup through UPS or FedEx.

• The package must be made available for shipment within thirty days of receiving our instructions
• Once the return is received and inspected, we will complete your replacement, credit, or refund

When a return is not required, we may recommend donation, recycling, or disposal of affected items.

You must contact our team before sending any products back.

We work with multiple decoration partners and fulfillment centers across North America, each with specific return procedures. Sending products back without authorization may result in:

• Items being donated, recycled, or discarded
• Inability to process credits or refunds
• Items arriving at the wrong facility

To ensure your issue is handled correctly, always contact us first so we can provide the right return address and instructions.

We are not able to issue credits or refunds for:

• Products returned without a return authorization
• Shipments refused at delivery without prior approval

Ownership of the order transfers at the time of shipment. If a shipment is refused, we cannot guarantee that products will be returned to us or arrive in usable condition.

If a shipment is refused by mistake, please contact us right away. We will do our best to help, but additional shipping charges may apply and product availability is not guaranteed.

Printed colors can vary slightly from on screen previews and digital proofs. This is normal and occurs because:

• Screens display color in RGB light
• Print uses CMYK and Pantone inks on physical materials

We use Pantone and industry standard color conversions to match your requested colors as closely as possible, but exact matches cannot be guaranteed.

Customer supplied proofs and screenshots are not calibrated to our print equipment and may look different from the final product.

We are not responsible for errors or limitations in artwork supplied by customers, including:

• Spelling errors or incorrect information
• Low resolution or pixelated files
• Incorrect color conversions or profiles
• Design choices that reduce readability or visibility

Please inspect all proofs carefully. Once you approve artwork, we cannot accept returns or issue credits for customer supplied errors.

Artwork Adjustments

To ensure the best possible print or embroidery quality, our production team may make minor technical adjustments such as:

• Adjusting stroke weight to keep fine details from filling in
• Adjusting line spacing to improve legibility
• Adjusting stitch counts or thickness for embroidery

These changes follow industry standards and are made to protect the readability and durability of the final product.

Overruns And Underruns

Due to normal production tolerances, final quantities may vary by plus or minus five percent from the amount ordered. This is an industry standard practice for custom production.

• Final invoices may be adjusted to reflect the quantity shipped
• If you require an exact quantity, please let us know in advance. Extra charges may apply.

Rush orders are time sensitive and are scheduled into limited production capacity.

• Rush orders are not eligible for refunds due to carrier transit delays
• If a rush order is defective, we will reprint or replace it. Timing depends on current production capacity

Turnaround time begins when we receive written approval of your proof. Verbal approvals are not accepted for production.

We always work to meet your event dates and deadlines. During peak seasons and holidays, carrier transit times may be longer.

To reduce risk of delays, we encourage faster shipping methods for time sensitive events.

Beyond Your Branding, LLC is not responsible for delays or failure to deliver caused by events outside our control, including:

• Severe weather or natural disasters
• Government restrictions or regional disruptions
• Carrier network issues or service suspensions
• Public health emergencies